Thistle Property Management is a holiday let management company based in Nairn, Scotland. We manage short term holiday rentals and work directly with guests, property owners and booking platforms. For the purposes of data protection law, we are the data controller of your personal information.

What information we collect

We may collect and process the following types of personal data:

Guests and website visitors

• Name

• Email address

• Phone number

• Booking details (dates, property, number of guests)

• Special requirements

• Payment information (processed securely by third parties)

• IP address and browsing activity (via cookies)

Property owners

• Name

• Email address

• Phone number

• Property address and details

• Bank account information (for payment processing)

• Communication history

• Listing and booking data from third party platforms

How we collect your data

We collect your information when you:

• Fill out a form on our website

• Contact us by phone or email

• Make a booking or enquiry

• Subscribe to our newsletter

• Work with us as a property owner

• Interact with us through third party platforms such as Airbnb

Why we use your data

We use your data to:

• Manage bookings and respond to enquiries

• Deliver our property management services

• Communicate with guests and property owners

• Provide customer support

• Process payments

• Improve our website and services through analytics

• Send marketing emails if you have given consent

Legal basis for using your data

We process your information under the following legal grounds:

• To fulfil a contract or manage a booking

• With your consent (for marketing or newsletter sign ups)

• For our legitimate business interests

• To comply with legal obligations

Who we share your data with

We may share your data with:

• Holiday let platforms such as Airbnb or Booking.com

• Trusted service providers such as cleaners or maintenance teams

• Payment processors or financial providers

• Our accountant or legal advisers

• Public authorities if legally required

We never sell your data to any third party.

How we protect your data

Your data is stored securely on systems that meet UK data protection standards. We use up-to-date security measures to protect against loss, misuse or unauthorised access.

How long we keep your data

We keep personal data only as long as necessary to provide our services and comply with legal or financial obligations. Once your data is no longer needed, it is securely deleted or anonymised.

Cookies

Our website uses cookies to improve user experience. You can change your browser settings to block some or all cookies. For more information, please refer to our separate Cookie Policy.

Your rights

Under UK data protection law, you have the right to:

• Access the data we hold about you

• Request corrections or updates

• Ask us to delete your data

• Object to or restrict how your data is used

• Withdraw consent at any time

• File a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us using the details below.

Contact us

If you have questions about this privacy policy or how we handle your data, please contact:

Thistle Property Management

karen@thistlepropertymanagement.co.uk
07810 308651

Policy updates

We may update this privacy policy from time to time. The most recent version will always be published on our website.